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MMR Support [MMR Members Only] / Re: Translite/Speaker Panel fitment
« on: March 06, 2016, 04:18:47 PM »
I have the same problem. The translite is very difficult to reinstall.
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MMR Support [MMR Members Only] / Re: PPS- looking for update on CGC's response to the insert issues.
« on: February 12, 2016, 06:01:08 PM »I have been told by CGC that my inserts are fine although IMO they are not, I hope Rick or LLoyd can help me with this as my ticket has been closed
Rather than copy and paste the whole post here I will link to it, I hope that's OK You are not allowed to view links. Register or Login
So we now have a better idea of what CGC is going to do to address this issue, turn down the LEDs and tell people their games are fine.
That's what they told me too.
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MMR Support [MMR Members Only] / Re: MMR insert text is thin and transparent
« on: January 29, 2016, 03:00:31 PM »
I have the same problem with mine and have created a ticket that I'm sure will be ignored like the other ticket I created over a month ago.
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MMR Support [MMR Members Only] / Re: Left flipper slow to return to rest position?
« on: January 14, 2016, 08:06:28 AM »
I had the same problem with my machine. I found out the flipper bat was not adjusted correctly at the factory. There was to much vertical slop. You may need to set the gap between the flipper Bat and the top of the flipper Bushing. A gap gauge is supplied with the machine.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: January 13, 2016, 08:26:55 AM »
Loss of time and date
CGC (Lloyd excluded) customer service sucks. I have had a ticket open for 18 days without a single response from my so called assigned pinball technician Ron Lukwinski. Lack of communication seems to be the normal way CGC conducts all facets of it's business. All the ticket has ever said is, being processed since xx days xx hours. The last time I put in a ticket for this same problem, it took 30 days and numerous emails to Lloyd for CGC to respond. I understand this is a difficult problem, but absolutely no communication is unacceptable. I'm worried for the future when something big goes wrong with the MMR.
CGC (Lloyd excluded) customer service sucks. I have had a ticket open for 18 days without a single response from my so called assigned pinball technician Ron Lukwinski. Lack of communication seems to be the normal way CGC conducts all facets of it's business. All the ticket has ever said is, being processed since xx days xx hours. The last time I put in a ticket for this same problem, it took 30 days and numerous emails to Lloyd for CGC to respond. I understand this is a difficult problem, but absolutely no communication is unacceptable. I'm worried for the future when something big goes wrong with the MMR.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: January 11, 2016, 06:37:33 PM »
No biggie except for a credit dot and an $8000 piece of equipment that isn't functioning correctly.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: January 10, 2016, 11:37:18 AM »
What rechargeable battery? I believe the real time clock uses a non-rechargeable CR 2032 Lithium button battery.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: January 09, 2016, 10:20:58 AM »
I agree that the software update most likely will not fix the problem. I received a software update and the problem occurred again. The loss of time and date has happened only a couple of times, so it's difficult for CGC to troubleshoot. For me, when the problem occurs, it happens two times in a row then goes away for awhile. My best guess is, the machines real time clock battery backup circuitry isn't quite right.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: January 06, 2016, 06:51:35 PM »
11 days and counting since I put in my second ticket for the loss of time and date. Absolutely zero communication once the ticket was assigned to a CGC pinball technician (Ron). All I want is some acknowledgement from Ron that the problem is even being looked at. This is exactly what happened the first time a put in a ticket with this company.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: December 30, 2015, 02:38:05 PM »
Lloyd,
Your response to my tickets and emails have always been prompt, and I thank you. The problem is with CGC. It took days and numerous emails to you before they responded to the my ticket. It took a month to even get the update. My experience with CGC customer support, not you, has been poor at best.
Your response to my tickets and emails have always been prompt, and I thank you. The problem is with CGC. It took days and numerous emails to you before they responded to the my ticket. It took a month to even get the update. My experience with CGC customer support, not you, has been poor at best.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: December 30, 2015, 11:03:16 AM »
I had the same problem, but the loss of time and date happened vary sporadically. I put in a ticket and a month latter received and installed the update. After a month of operation I lost the time and date again. There is still a problem. I have since put in another ticket and have not heard anything from CGC.
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MMR Support [MMR Members Only] / Re: MMR suddenly not keep date/time
« on: November 20, 2015, 01:45:48 PM »
I had the same problem. I put in a ticket then they sent me a firmware update.
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