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Medieval Madness Remake (MMR) => MMR Support [MMR Members Only] => Topic started by: cataylox on May 24, 2016, 01:03:40 AM

Title: Troll carriage broken weld
Post by: cataylox on May 24, 2016, 01:03:40 AM: Just unboxed MMr Le 839 and discovered during the first game that the troll carriage had a broken weld where the switch attaches. The troll was not centered when raised and moved a little when hit by a ball. I have disabled the left troll in the adjustment menu. I have attached a picture of the broken weld that causes the issue.

I have submitted support ticket #670 with Chicago Gaming.
Title: Re: Troll carriage broken weld
Post by: mbuawa on May 24, 2016, 09:56:24 AM: Worst picture ever, try again
Title: Re: Troll carriage broken weld
Post by: PPS on May 24, 2016, 10:25:09 AM: That would be a ticket to chicago-gaming.com via their helpdesk ...

rick
Title: Re: Troll carriage broken weld
Post by: cataylox on May 24, 2016, 10:38:28 AM: Picture was good enough for Chicago Gaming, they have already responded to the ticket.
Title: Re: Troll carriage broken weld
Post by: glasairpilot on May 24, 2016, 12:01:40 PM: I can't see the break either due to the blurriness. I am curious what broke if you have another picture.
Title: Re: Troll carriage broken weld
Post by: Lloyd Olson on May 24, 2016, 01:14:15 PM: You are not allowed to view links. Register or Login
I can't see the break either due to the blurriness. I am curious what broke if you have another picture.

The metal bracket that holds the troll face leaf blade switch.

The locknut should be facing forward, not to the side.

LTG : )
Title: Re: Troll carriage broken weld
Post by: cataylox on May 24, 2016, 10:05:49 PM: As Lloyd said right above the locknut. On the left troll you can see the break just below the trolls chin.
Title: Re: Troll carriage broken weld
Post by: mbuawa on May 25, 2016, 10:18:53 AM: ah, now I see it. Are they sending you a replacement?
Title: Re: Troll carriage broken weld
Post by: cataylox on May 25, 2016, 11:38:05 AM: CGC responded to my ticket that they were sending a replacement.
Title: Re: Troll carriage broken weld
Post by: mbuawa on May 25, 2016, 11:53:55 AM: nice, yeah they seem to respond good to real issues. Some people complain they never hear back, but I think it's just those people whining about the inserts.
Title: Re: Troll carriage broken weld
Post by: glasairpilot on May 25, 2016, 02:35:56 PM: Doug responded immediately to my insert issues. He was very nice on the phone. I still do not agree with the explanation for the inserts, but I will say that mine are definitely better than many I have seen, but not as good as the early production runs.

Anyway, I wish CGC and PPS well. I really like my MMR and am interested to see what else they remake. Not interested in AFM, but would love to have a CV and a new TZ.
Title: Re: Troll carriage broken weld
Post by: cataylox on June 09, 2016, 09:12:53 PM: 17 days and still "Being Processed since 16 days 20 hours". Sure would like to have both trolls working.
Title: Re: Troll carriage broken weld
Post by: cataylox on June 11, 2016, 04:33:32 PM: Got an invoice today from CGC for the broken carriage assembly. I must return the broken part within 14 days, however according to the UPS tracking number they haven't shipped the part yet. I guess I should be glad that I have a UPS tracking number.
Title: Re: Troll carriage broken weld
Post by: cataylox on June 14, 2016, 03:39:32 PM: Troll has been fixed. Thanks CGC for getting me the part.