Planetary Pinball Forum!
Medieval Madness Remake (MMR) => MMR Support [MMR Members Only] => Topic started by: Fuse on May 30, 2015, 10:19:07 PM
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This issue was brought to my attention on pinside so I checked out mine. Damage has been done. Do I need to contact cgc directly? Thanks
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This issue was brought to my attention on pinside so I checked out mine. Damage has been done. Do I need to contact cgc directly? Thanks
Any way to tweek this? Just looked on my machine and it's pretty minimal currently but I do see a tiny chip. Wouldn't want it to get worse.
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Loosen the screws holding the slingshot kicker bracket and move back from the hole and tighten back down. See if that gives you enough space.
LTG : )
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There are 3 screws holding it. So there is no give. Holes would likely have to be filled then new pilot holes be drilled since the new holes would be too close to the originals. Then there is still the damaged Playfield after that.
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Loyld,
I'm seeing the same issue with my MMR. The sling is striking the playfield causing damage to the wood and chipping the clear in that area. I've already lowered the solenoid power to MIN. Not sure if that will help because mechanically the travel itself is the problem. I'll open a ticket.
Thanks,
-Mike
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Unfortunately it would seem I have the same issue. Right sling shot is already chipping and left is just starting :'( . Not what I would expect with only 50 some games on a brand new machine.
Chad
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There are 3 screws holding it. So there is no give. Holes would likely have to be filled then new pilot holes be drilled since the new holes would be too close to the originals. Then there is still the damaged Playfield after that.
It's currently hitting the wood, and will only move farther as the coil stop wears -- and you really think you'd move it so minimally that the holes would hit each other?
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There are 3 screws holding it. So there is no give. Holes would likely have to be filled then new pilot holes be drilled since the new holes would be too close to the originals. Then there is still the damaged Playfield after that.
It's currently hitting the wood, and will only move farther as the coil stop wears -- and you really think you'd move it so minimally that the holes would hit each other?
It only has to be moved likely an 1/8". Going far enough away from original holes might create new problems, such has the arm hitting the opposite side as well as the sling rubber wouldn't be hit at the proper angle. I don't know. Not trying anything until I hear from cgc.
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Stern and CGC are meeting today to review all of the issues, and Lloyd and myself are involved. We have added this to that list, which is SIMPLY addressed in manufacturing as you can all imagine, so this is something that will obviously be addressed.
rick
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Rick that's great that it's an easy fix going forward, but what about the rest of us that already have damaged playfields?
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Or want to avoid damage.
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If you want to avoid damage, the fix is pretty simple: unscrew the slingshot, then move it backward and make new holes/rescrew.
For the rest of us with already damaged playfields, wait and see but it's not going to be an easy answer...
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Rick that's great that it's an easy fix going forward, but what about the rest of us that already have damaged playfields?
A populated playfeild is the only thing that is going to make this right. I have faith the right thing will be done.
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Rick that's great that it's an easy fix going forward, but what about the rest of us that already have damaged playfields?
A populated playfeild is the only thing that is going to make this right. I have faith the right thing will be done.
CAn we get back to reality. There is no way a company can do what you ask. If you bought a new car and found a damaged quarterpanel would you expect the car to get a total new paintjob? I agree this is a bit of a problem that needs addressed but seriously.
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No I would expect them to replace the quarterpanel unfortunately you can not replace just part of the playfield that is damaged. "There is no way a company can do what you ask." My Stern Star trek LE had a defect on it not even as bad as this and that is actually what STERN did sent me out a populated playfield to swap out. "CAn we get back to reality" It's time for you to get back to reality because this is what pinball companys do when their is a defect in the playfields they sell. Stern makes extra playfields just in case of mistakes like this. The game is under warranty from manufacture defects and if this is not a manufacture defect I do not know what is. Also I have a hard time believing you even own a MMRLE. But if you do and your ok with the defect then good for you but I am not. Like I said tho I am sure PPS will do that right thing here.
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Wow just check it out on mine as well ,slight on both sides ...is the a way of tuning this kick out down in strength /Force ...???
As I do fined it quite Fast and fierce .
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No I would expect them to replace the quarterpanel unfortunately you can not replace just part of the playfield that is damaged. "There is no way a company can do what you ask." My Stern Star trek LE had a defect on it not even as bad as this and that is actually what STERN did sent me out a populated playfield to swap out. "CAn we get back to reality" It's time for you to get back to reality because this is what pinball companys do when their is a defect in the playfields they sell. Stern makes extra playfields just in case of mistakes like this. The game is under warranty from manufacture defects and if this is not a manufacture defect I do not know what is. Also I have a hard time believing you even own a MMRLE. But if you do and your ok with the defect then good for you but I am not. Like I said tho I am sure PPS will do that right thing here.
I also own a Star Trek LE and Stern stepped up to the plate very recently and sent me (via courier) a ball trough assembly harness to address a problem I was experiencing free of charge including free shipping even though my machine was a bit past warranty - kudos to Stern! I am hopeful and believe that PPS will provide a comparable level of service...
Thx
Cam
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Dang it man...me too. I will just let my game idle till they tell us what to do.
Do they want us to send pictures or open a case or just wait till after the meeting this week?
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Just talked with CGC, they are working on a small update Kit to address the kicker issue for those who have it. The issue is a combination of very small variances on some games (hole position, bracket, etc) and so a fix 'kit' will be sent to everyone with the issue. As for any damage, CGC is looking into how to address that, and there is a combination of case by case (submit a helpdesk ticket), as well as anything in terms of repair kits possible for any existing damage, so all of this is known and being worked with.
rick
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Glad we'll soon have a fix. Thanks. :)
In the meanwhile, do you have any suggestions for a temporary patch to avoid any further playfield damage so we can safely continue playing the game before applying a permanent fix? For example, would a strategically placed adhesive felt be advised?
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I would touch up the clear coat with super glue. Foam rubber or felt in the hole in front of the kicker will help prevent further damage.
LTG : )
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I would touch up the clear coat with super glue. Foam rubber or felt in the hole in front of the kicker will help prevent further damage.
LTG : )
just fill in the missing chunk with the superglue?
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Yes.
LTG : )
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As Lloyd if you have any minor hitting on the wood then some felt or foam either on the kicker arm or on the wood should do the trick.
rick
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For those of us where it has chipped out the black line, do we paint it back in? And how?
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Please wait on that until we find out CGC's plan.
Thank you,
LTG : )
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Yes, please wait and we will try to provide as much info to do any in-home fixing, as well as kit information so we can get the best info to anyone impacted.
thanks,
rick
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Rick that's great that it's an easy fix going forward, but what about the rest of us that already have damaged playfields?
A populated playfeild is the only thing that is going to make this right. I have faith the right thing will be done.
Ha, you're funny, now in reality they'll do what WMS would have done, service bulletin that says move the part back. Games wear when played.
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It is not normal wear and tear it is a manufacture defect. Which is why we have a warranty. Some of the games have the damage right out of the box. Like I said before if some people are ok with it good for them I am not. Still waiting on the official answer.
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No response from cgc in 16 days
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I've talked with CGC and they are producing a slightly longer plunger/link assy for those with the problem, and that will be in a week or two that hopefully that is done. CGC is also working on a hardcoat 'fix' and trying to find the best way to fix any chips in the hardcoat. That is the latest that I had heard on some of the issue.
rick
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Rick - Do you know if the fix going forward for new games being built going to be using the new plunger length? Or will the bracket position be adjusted for future games being produced?
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Rick,
When production resumes, will the next batch of machines have this longer plunger, or is Stern moving the assembly back so that there will no longer be interference when the slingshot "hammer" is in it's full-forward position?
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Rick, for those still waiting on our games, will the slingshot mechanism be moved back to accommodate the normal size slingshot plunger? This is important to know, so when it needs to be replaced in the future we know if we can use the standard part in the manual and in the drawings.
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Rick - Do you know if the fix going forward for new games being built going to be using the new plunger length? Or will the bracket position be adjusted for future games being produced?
The bracket position tolerance will be tighter with a specific jig.
rick
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Thank you for the update.
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Hey Rick what about those where the art work has been effected? My chips are through the black borderline and just starting into the cobble stone area.
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Beyond what I just said, then you need to insure that you a) take steps to mitigate any future damage (whatever that might be), and b) Put in a ticket with CGC as they handle any resolution (including shipping of the plunger/links, etc).
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Sorry this is an issue but happy there is real progress in fixing it.
I for one have not played my machine since the issue was noted.
Putting in a ticket this week.
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I opened a ticket 25 days ago. Any update on a fix and what's being done to remedy the damaged playfields??
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Thank you for bringing this topic to my attention.
I examined my machine and notice there is a small amount of playfield damage/chipping on the left slingshot kicker.
I'm taking photos to document the situation to report to Chicago Gaming.
Again, thanks everyone.
-Bob
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I have just submitted a ticket to Chicago Gaming regarding this issue.
Thanks again for bringing this issue to light.
-Bob
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Any update on this?
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I received an email from Chicago Gaming Company yesterday saying that a "slingshot plunger replacement kit" has been sent my way.
Not sure if it's a replacement kit set or just one (only the left slingshot plunger on my machine was doing the damage).
I'll send an update as soon as I get this sucker installed.
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Just got my slingshot plunger replacements in the mail from CGC today . 2 plungers with bellcranks and detailed installation instructions .reuse same kicker arms .
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Glad to hear we're finally getting our repair kits. So what's being done about the damage to our playfields?
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I am cofident everything will come out ok.
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My kit arrived today.
They sent two coil plungers that are longer than the stock plungers. Same fit, same look, same everything -- just about 0.5" longer.
Installation was a breeze and the kicker doesn't come anywhere near the playfield. I'm very happy.
I wonder if a longer plunger results in a weaker slingshot? Maybe... but I'm not concerned about that part. I'm just happy the problem has been solved and it was such a simple fix.
-Bob
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Just installed my kit as well . Old plunger measuredv2" even , new plunger measures 2 1/4 " .
It results in a nice clear 1/8 " to 3/16" clearance on the kicker playfield hole . I fortunately did not have visible damage but did the upgrade to be sure .
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Rick is working hard to resolve these issues.
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I'm still waiting to hear something, anything on my ticket for this issue. Open 33 days and still counting...
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I'm still waiting to hear something, anything on my ticket for this issue. Open 33 days and still counting...
Same here. Opened a ticket on 06/02/15. No updates and haven't received replacement parts (or notification they've been shipped).
For what it's worth, Lloyd has been great and very quick to respond, but I keep getting the same answer - "Waiting on CGC".
When will I receive my repair kit? When/How will my playfield be repaired?
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Please let me know the ticket number and I'll alert it to Ron to get them sent to you.
Thank you,
Lloyd
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Lloyd here is my ticket #179 slingshot kicker hitting playfield
It was closed for some unknown reason and never got the plunger kit so any help would be appreciated Thanks
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Thank you, I'll let Ron at CGC know so you can get sent the kit.
Lloyd
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Got the longer plunger kit and installed them yesterday and took like 30 minutes for both. Thanks Lloyd for the help.
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Mine #77 is also having sling shot damage as well as led display not powering up
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Mine #77 is also having sling shot damage as well as led display not powering up
Ok... According to another post Jamierscherr received an MMRLE on or around August 4th, which is well after the slingshot damage issue was resolved...
Rick - please advise if the games being shipped have been corrected...
Thx
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of course they have.
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Rick that's great that it's an easy fix going forward, but what about the rest of us that already have damaged playfields?
A populated playfeild is the only thing that is going to make this right. I have faith the right thing will be done.
Ha, you're funny, now in reality they'll do what WMS would have done, service bulletin that says move the part back. Games wear when played.
Well then it looks like Stern is better than Williams at customer service( or because its an "LE")... A buddy had a smaller defect on his Star Trek LE, Stern sent him out a populated playfeild to swap.. I couldn't believe it, just amazing customer service. Have to give it to Stern on that one. Its gonna be really interested to see what CGC does...Especially with all the new remakes being planned for the future. Sucks that the shorter slingshots will not play exactly like the original MM, I wonder if it will decrease the value.
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I'm still waiting to hear what's being done about the damage to my playfield... it's been months with no response....
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So angry! I just released a new product if your interested. Condoms for angry slingshots. They protect the $%# out of new playfeilds.. Let know bro, I'll hook ya up ;D
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;D I'm sure you'll make $$$ millions!
In CGC's defense, they did send out the new coil plungers, but that does nothing for the damage the previous coil plungers caused.