Medieval Madness Remake (MMR) > MMR Support [MMR Members Only]

MMR insert text is thin and transparent

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grimwasere:
well i would be suprised if any of the other uk machines were good as all from the same batch, and yes m8 i agree there is a problem with the inserts aswell as the text in my opinion, but earlier machines seem to be fine with those inserts so its a bit of a puzzle ??

Keith:
Here is the response that I received today from CG regarding my illegible playfield inserts. I sent a copy to Rick to make sure he sees it in that he is advocating for the right outcome.  If I am reading this correctly, I have the impression that CG is going to sell the inserts to the owners of the defective games.  In response to a point made earlier in this blog, it is an admission of a quality defect by CG to admit that inserts are required to fix an issue and second, inserting diffusers is not the ideal solution.  Does this require that we disassemble our games and remove the LED boards.  That's a pain in the neck and should not have to be done on a brand new game.  The solution begs many questions such as, do the diffusers stay in place or will they slide out with repeated game play...will they discolor over time due to uv degradation...the list goes on and on.  We should be thankful that a solution has been found especially if the installation is not overly burdensome.  However, it is not ideal should any of us decide to sell our games in the future.  It's never the plan but I know I would want to purchase perfect machine.  In fact, I do want a perfect machine without having to install inserts.

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CG email response received on 2/26.

I wanted to follow up with you in regards to a concern you have on the legibility of the lettering on the inserts of the Medieval Madness Pinball. While the original game utilized relatively dim incandescent bulbs, MMR utilizes three bright LEDs under each insert. After much experimentation, we have designed a styrene diffuser that does an amazing job distributing the light evenly - entirely removing the hot spots created by the LED lamps. The diffuser considerably increases the legibility of the inserts.  We will soon be making this available to all concerned. Additionally, a software update will allow owners to adjust the brightness of these controlled lamps.

Soon we will be receiving a small quantity of these styrene diffusers and we will install them on already manufactured machines so to assure ease of installation and proper fittings. After we are satisfied with the process, we will then order a quantity of them and make them available through our dealers.

I am confident that you I have been doing my best to communicate directly with those who have expressed concern and have really appreciated the positive feedback on this approach. I also appreciate your patience as we finalize this solution. We ask that you continue enjoying your games.

PPS:
Let's see how these diffusers work ... it does appear that the LEDS put out a 'sharp' focused light as opposed to original bulbs. Let's see if this addresses some (but perhaps not all) of those who feel that they have the issue.


rick

Keith:
I agree with Rick, we need to give this a chance.  On a positive note, CG is responding to the issue.

Duffbeers:
Quick update, I received a call from Doug yesterday and it was a pleasure to talk with him. He came across as most sincere and very proud of MMR in general but was really keen to both explain and ultimately put right my concerns regarding the insert text readability.


Upshot is a diffuser is to be mailed direct to myself. Upon installation if I still have any concerns his door will remain firmly open. 


Seems fair enough to me although don't relish un-clipping that big board under the playfield.  Anyway in the meantime going to continue enjoying my pin

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