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Author Topic: MMR suddenly not keep date/time  (Read 29725 times)

Offline Iceman5000

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MMR suddenly not keep date/time
« on: November 19, 2015, 04:26:27 PM »
After owning MMR for about a month with no issues, today I powered it up and had a credit dot.  I checked it and it was for date and time not being set.  I set for the current date and time, played a couple games and turned it off.  When I returned this afternoon, powered it up, and again it said date/time not set.  Any ideas?

Offline PPS

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Re: MMR suddenly not keep date/time
« Reply #1 on: November 19, 2015, 05:46:03 PM »
I'm pretty sure that was a bug in the software that has been fixed and would be in the update release that CGC needs to make available. You can put a ticket on chicago-gaming.com but I'm pretty sure.


rick


Offline Iceman5000

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Re: MMR suddenly not keep date/time
« Reply #2 on: November 19, 2015, 06:08:26 PM »
Thanks Rick, I will do.

Offline Bobsolete

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Re: MMR suddenly not keep date/time
« Reply #3 on: November 20, 2015, 01:45:48 PM »
I had the same problem. I put in a ticket then they sent me a firmware update.

Offline texture

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Re: MMR suddenly not keep date/time
« Reply #4 on: November 20, 2015, 09:01:33 PM »
I have the same insure, think I'm going to wait for the final software update to be posted here.

Offline Lloyd Olson

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Re: MMR suddenly not keep date/time
« Reply #5 on: November 20, 2015, 10:03:57 PM »
Texture - please put in a ticket. Very few games are effected and I don't know if the cure will be in future updates.

LTG : )

Offline dendoh

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Re: MMR suddenly not keep date/time
« Reply #6 on: November 21, 2015, 10:50:24 AM »
I had the same issue and replaced the CR2032 battery on the board in the back box. That cleared up the problem.
I then checked the old batteries voltage with my VOM and it read 2.99 volts.
So it appears the board wont maintain data with anything less than 3 volts.
Maybe some of the batteries that are on the boards are marginal.
It is a good idea to replace the batteries on any machine you purchase anyway.
Make sure you replace the battery with the machine off. You don't want to accidentally touch the circuit board with it.


Dennis


Offline jdcdiffey

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Re: MMR suddenly not keep date/time
« Reply #7 on: November 21, 2015, 12:06:48 PM »
Same issue I will put in ticket as well.

Offline texture

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Re: MMR suddenly not keep date/time
« Reply #8 on: November 22, 2015, 07:39:23 PM »
Will do, thx Lloyd

Offline Iceman5000

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Re: MMR suddenly not keep date/time
« Reply #9 on: December 29, 2015, 03:56:19 PM »
Problem was solved with software update, also no more tearing on the screen.

Offline Bobsolete

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Re: MMR suddenly not keep date/time
« Reply #10 on: December 30, 2015, 11:03:16 AM »
I had the same problem, but the loss of time and date happened vary sporadically. I put in a ticket and a month latter received and installed the update. After a month of operation I lost the time and date again. There is still a problem. I have since put in another ticket and have not heard anything from CGC.
« Last Edit: December 30, 2015, 11:56:44 AM by Bobsolete »

Offline Lloyd Olson

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Re: MMR suddenly not keep date/time
« Reply #11 on: December 30, 2015, 01:08:06 PM »
I marked your ticket high priority and alerted Ron.

I'm sure the engineers are looking into it.

LTG : )

Offline Bobsolete

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Re: MMR suddenly not keep date/time
« Reply #12 on: December 30, 2015, 02:38:05 PM »
Lloyd,
Your response to my tickets and emails have always been prompt, and I thank you. The problem is with CGC. It took days and numerous emails to you before they responded to the my ticket. It took a month to even get the update. My experience with CGC customer support, not you, has been poor at best.

Offline VegasAlleycat

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Re: MMR suddenly not keep date/time
« Reply #13 on: January 02, 2016, 02:06:26 AM »
I have the issue as well but was waiting for the software update.  I will open a ticket now.

Offline Bobsolete

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Re: MMR suddenly not keep date/time
« Reply #14 on: January 06, 2016, 06:51:35 PM »
11 days and counting since I put in my second ticket for the loss of time and date. Absolutely zero communication once the ticket was assigned to a CGC pinball technician (Ron). All I want is some acknowledgement from Ron that the problem is even being looked at. This is exactly what happened the first time a put in a ticket with this company.