Category Archives: MMR FAQ

More MMR FAQ 7/25/14 …

Q: Does MMR come with a printed manual?
A: Yes

Q: Will there be available printed schematics?
A: Yes

Q: Will the game include wing bolt nots fur securing the head on location?
A: Yes

Q: Will there be a 110 service outlet for soldering or lights?
A: Yes, same as original

Q: How will the game be updated?
A: Customer will boot off Mirco SD card. System will automatically update onboard flash. Updates will be available on the web to load onto SD card.

Q: Does the coin door have a high power lockout?
A: Yes, this is a UL/CE requirement

Q: Original had helpful scrolling text in the test meni when you hit the start button, telling fuse type and number, connector locations, etc – will MMR?
A: It will display original information. We will add a document explaining how to translate this from original system to the MMR system.

Q: Will test reports (credit dot) still work as it does on original MM?
A: Yes

Q: How are boards below the playfield protected against debris?
A: Driver boards are backed by Formex (modern replacement for fishpaper, power supply PCB is located in the metal case in the front right of the cabinet with on/off switch fuse, etc.

 

MMR: FAQ – Specialty Manufacturing Arrangement with Stern Pinball Inc.

ANNOUNCEMENT FAQ: Planetary Pinball, Chicago Gaming and Stern Pinball announce Specialty Manufacturing Arrangement (5/14/14) 

Q: What is the announcement?
A: The announcement is that Chicago Gaming Co (CGC) and Planetary Pinball Supply, Inc.(PPS) will be using the Stern Pinball, Inc (SPI) factory to assemble the Playfield and Cabinet assemblies for Medieval Madness Remake, using both original spec WEG (Williams Electronic Games, Inc.) Medieval Madness parts and newly-designed CGC parts (electronics and lighting systems).  SPI will make its manufacturing facility and factory labor available to PPS and CGC.

Q: Why would you do this as I thought CGC was making the game?
A: CGC is ‘making the game’ for PPS and, as such, they have designed, prototyped and tested the game.  CGC retains responsibility for the BOM (bill of materials), overall QA responsibility for the game, as well as packaging and shipping. What is happening is that rather than build a pinball production line, we will be using SPI’s. SPI has a high capacity line and manufacturing operation. 

Q:  If you were picking a pinball manufacturer – why not pick JJP since you already have a relationship with them?
A: A number of reasons go into this – first we have a relationship with SPI as well and SPI has been doing contract manufacturing for many years, and is geared up for it whereas JJP is very focused on producing its own games (WOZ, etc). Additionally, the logistics between CGC and SPI already exist – trucks move back and forth between the companies daily, as well as the finishing up at CGC would not be able to happen if the game were assembled in New Jersey. There is a lot of sub-assembly that is being done both at CGC as well as with suppliers in the Chicago area, so this is another consideration. 

Q; Why would Stern Pinball do this – helping out a ‘competitor’?
A: MMR is going to be built one way or another and SPI believes MMR fits into their contract manufacturing line of business, which helps keep its factory busy during breaks  between Stern-branded games.  Additionally, there is a reduction in market uncertainty by insuring the game comes out sooner than later, which helps everyone. 

Q: What does this do to the schedule?
A: The great news is it firms up the schedule as SPI can build upwards of 200 games/week on its line and this will allow MMR’s to be scheduled to be assembled in one or more builds, which will help ensure that we will finish the LE’s before the end of the year – so it basically allows us to get a lot more games out in a much shorter period of time with a different ramp up.  The initial games will slip a few weeks to get everything setup to run. Everything assumes of course the timely delivery of all quality parts needed to assemble the game from CGC.

Q: Does this change the plan for Pre-Production games?
A: The pre-production games will now be assembled at the SPI factory, to give the production line a warmup for starting the overall assembly of the first run. The pre-production gets pushed out a few weeks. 

Q: What about the quality – are you sacrificing quality by going with Stern Pinball?
A: The quality of a game is a function of many factors including parts selection, design, as well as build quality. For the MMR, the assembly is using OUR set of parts and OUR design. As for build quality, the objective is to have the same build quality as the original Medieval Madness. Additionally, we will incorporate CGC Quality Control people into the SPI line to address and escalate any build issues. Finally, SPI itself has major initiatives focused on improving build quality, which will benefit us.  

Conversely, there is a learning curve and a ramp up of building a new manufacturing line – there are people to hire, train, etc, and lots of design and working to get ‘things right’. Additionally, from all of our cumulative manufacturing experience, we all know that a new assembly facility would have ‘bumps in the road’. We chose this path to help avoid those bumps which would translate to delays that we could not predict and thus more uncertainty and delay in customers getting their games at the level of quality that they expect. Also, if you do not keep an assembly line running then you have issues with people not having work in-between, retraining … and potentially quality issues popping up from time to time. SPI’s assembly line does not have these issues and they can handle the capacity of the MMR games.

 Q: When did this decision get made – have you been keeping us in the dark?
A: The decision was brought up in earnest in March, and we had initial discussions, including a list of concerns that we wanted addressed (many of the concerns that are being answered in this FAQ). We had some additional discussion between CGC/PPS/SPI management and PPS/CGC came to a decision in early May that this would be the best path for the customer. 

Q: Does this mean Stern Pinball will be building all of the PPS/CGC games?
A: This decision is for MMR, that is the focus. There have been no discussions with SPI about building any more games. We will deliver MMR first, and then consider what the market tells us and proceed based on that.  

Q: Why wouldn’t Stern Pinball just sabotage the game or the dates, etc?
A: SPI has a strong reputation and the industry is very small. Additionally, this supports SPI’s business in terms of contract manufacturing (assembly), and our customers are in many cases SPI’s customers and visa-versa – the pinball community is a very tight space, and any negatives like this would not serve SPI. CGC has an ongoing business relationship with SPI, providing Cabinets and Playfields for SPI games, so there is a strong business and industry relationship there. PPS has always been on respectful terms with SPI (and we are the exclusive provider of Gary Stern’s personal Jelly Belly stash!). In the end, the market players are embracing the ‘coompetition model’ – where players can both ‘compete’ but also ‘cooperate’ at the same time – a refreshing option in this case which we believe will benefit all of our customers

More MMR FAQ (started 12/7/13)

SUMMARY OF QUESTIONS IN THE FAQ:

Q: Will the game ship with cabinet/leg protectors?
Q: How will audio be compared to the original game?
Q: At what point in the process will we know the game # for the LE’s?
Q: If I ordered thru PPS, can we make payments towards the balance ahead of time?
Q: Is the game going to ship with Black or White Rubber rings?
Q: What is the difference between MMR Limited Edition (LE) and MMR Standard (STD)
Q: What type of Display will be used on the game?
Q: How will the Game be Similar -or- Different from the original Medieval Madness game?
Q: Of the items which are ‘different’ due to WMS Logo Requirements, etc, would I be able to replace those with the ‘original’ WMS Logo replacment parts?
Q: Why not use the original WPC-95 boards?
Q: What is the timeframe for release?
Q: What is the price of the MMR?
Q: What is the warranty on the game?
Q: When and how do I have to pay?
Q: For the MMR LE, I have to choose between ‘Gold’ Trim and ‘Silver’ Trim – how can I see this to make the choice?
Q: How will the Shaker motor be implemented as the original game did not have a Shaker motor?
Q: Is the cabinet the same as original?
Q: For the MMR LE’s how to Game #”s work?
Q: WIll the cabinet have decals or silkscreening?
Q: Are all playfields, wireforms, plastics, etc, interchangeable between the original and the remake?

Q: Will the game ship with cabinet/leg protectors?

A: The game has been designed to include the new metal brackets on the outside which move the leg away from the game and prevent damage – which can occur with the various plastic aftermarket protectors – especially the ones which extend beyond the leg. This is the solution that is being used on all new games and we feel the best way to protect the game artwork from being disfigured.

Q: How will audio be compared to the original game?

A: Better, as we have the original uncompressed sound files for the game and those will be used as opposed to the compressed (which lose quality) files on the original game. In addition we will use modern amplifier circuits and speakers which will improve the sound effect.

Q: At what point in the process will we know the game # for the LE”s?

A: The game numbers that are not reserved will be assigned very close to ship date.

Q: If I ordered thru PPS, can we make payments towards the balance ahead of time?

A: I suppose you can, but no need to, better to put that money in the bank and make a little interest! Again, the approach from PPS is that we request a small deposit which confirms a serious order which will get you a game. Shortly (a couple of weeks) before the game is ready to leave we will request the balance due for the game. If your distributor wishes to hold additional money on payment plans, that is up to them, but we do not require this to hold a game nor should your distributors.

Q: Is the game going to ship with Black or White Rubber rings?

A: The game will ship with the original Black rubber rings

Q: Will the game come in 220V and 110V?

A: The game will come with a transformer and power supply, both of which are switchable between the two voltages. As we get closer to the build time, we will request some additional information from distributors as well as our direct customers as to the voltage to set as default. Additionally, your distributor will be able to help switch the voltage if for any reason this needs to be done after shipment.

MMR FAQ

Here is the ‘official’ Planetary Pinball Supply Inc. FAQ (Frequently Asked Questions), updated regulary:

Have more questions for the FAQ? Great! Then ask them thru the “Customer Service” tab on the main page or click HERE – use MEDIEVAL MADNESS REMAKE QUESTION for Type of Request and we will try to answer all questions using the FAQ!

Q: What is the difference between MMR Limited Edition (LE) and MMR Standard (STD)

A: The Differences Are:
LIMITED EDITION (LE)                         STANDARD (STD)
Includes Shaker Motor                              Shaker Motor at optional Cost
Gold or Black or Silver Trim                      Silver Trim
Double Playfield Hard Coat                       Double Playfield Hard Coat (this was a change for STD)
Limited to 1000 Games                            Not Limited
Game # & Plaque                                     No Game # or Plaque
Finished Backbox Edges                         Unfinished (as original) backbox Edges
Plywood Bottom (stronger more solid)    Original MDF Bottom
Other(tbd)                                              No Other(tbd)

Q: What type of Display will be used on the game?

A: The MMR (LE and STD) will ship with an LCD which will be similar size to the Plasma display that was  original to the game. The LCD will be able to be set to any of a number of single colors (green, red, orange, blue, etc) for the entire display. A future upgrade expected sometime in 2014 would be an upgrade (expected to be software) that will provide ‘multi-color’ display frames.

Q: How will the Game be Similar -or- Different from the original Medieval Madness game?

A: The game is required per our WMS agreement to ‘look’ as well as ‘play’ the same as the original game. As such the game is going to have same playfield upper and lower mechanical components as well as cabinet/backbox as original game (using original prints, OEM parts, etc). What will be different is the Electronics Platform which will use a new Current Technology board set, which will be running the WMS game code. The new board set will incorporate LCD Graphics, Upgraded Sound, as well running on a new CPU/Controller board working as well as new Driver Board System. Additionally, the system will support native LED (no flicker) capability. The only difference is that for the remake we will not be including the WMS Logo’s (“W” Logo, Williams Logo), as well as there will be updated copyright wording on Translite, etc. We may also be including PPS logo on the translite to designate that it is the remake – much of this is per WMS requirements.

Q: Of the items which are ‘different’ due to WMS Logo Requirements, etc, would I be able to replace those with the ‘original’ WMS Logo replacment parts?

A: The game will not change in terms of accepting those parts – so things like translites, speaker panels, etc are relatively easy to replace with a replacement WMS part with WMS logo’s, etc. The side decals would be probably the item that is not easily ‘replaced’.

Q: Why not use the original WPC-95 boards?

A: Because while we want the game to look and feel original, we wanted to offer additional capabilities like upgraded sound and video, native LED support, as well as to offer software updates. In addition we wanted to work on improving the designs from the original board sets reducing faults (transister shorts, etc). Additionally, those designs are based on 15 year old technology and we are using many off the shelf components using modern technolgy, which will allow for better support, availability of spare parts, etc (many of the original WMS WPC-95 parts are no longer available or are not compliant with new standards ROHS, etc). Additionally, we are working on designs which will make it easier for the home user and the commercial user to have field replaceable units to repair any major failure points as opposed to having to do onsite board repairs, etc.

Q: What is the timeframe for release?

A: The MMR LE’s will be build in their entirety and then the MMR STD’s will be built. The MMR LE schedule is to start in Q2 2014 and ship until all 1000 are done which we are targetting for that ending in Q4, and then the MMR STD’s will be built starting in Q4 2014 and run until we exhaust orders, and then may schedule additional runs based on demand.

Q: What is the price of the MMR?

A: The price of the MMR LE and the MMR STD is $7995 FOB Chicago.

Q: What is the warranty on the game?

A: Warranty on the game is 1 Year (updated from 90 days) Electronics, 180 Days all major functional parts – common wear parts (rubbers, balls) are not covered under warranty. Warranty is valid only for customer of record (i.e. if original customer sells their game within the warranty period then the warranty is no longer in force).

Q: When and how do I have to pay?

A: There is a $1000 deposit required for the MMR that is placed with the distributor who then forwards that $1000 to PPS to constitute an ordered game. Deposits are refundable in the event for any reason the game is not produced. The MMR LE Deposit is refundable up thru the point at which WMS approves the game (expected end of 2013), at which point the procurement of parts for the game occurs. For the MMR STD, a deposit received will determine where in the production sequence the customer is to get their game (deposit received to PPS, which customers must request that any distributor insure that their deposit has been forwarded to PPS), as well as to insure that there is a valid order for the game. The customer is then reponsible to pay the balance due to the distributor for the game,1-2 weeks before the game is ready to ship.

Q: For the MMR LE, I have to choose between ‘Gold’ Trim and ‘Silver’ Trim – how can I see this to make the choice?

A: For the ‘Silver’ trim this is the same as what was on the original game (stainless steel lockdown bar, brushed steel side moulding, and brite zinc plated legs). The ‘Gold’ trim is being determined, and as soon as we have determined the exact finish of the similar components we will show people what they are and will allow people to change their trim selection based on seing the actual ‘gold’ finish items.

Q: How will the Shaker motor be implemented as the original game did not have a Shaker motor?

A: The shaker motor will shake the game for a duration and intensity based on various feature inputs from the game – the most obvious being the Castle explosion feature on the game. The shaker motor will be software controlled.

Q: Is the cabinet the same as original?

A: The cabginet should be the ‘same’ as original, as we are using the original cad files – so dimenstionally as well as where major nuts/bolts go should be the same. Chicago Gaming was in fact the original manufacturer of the WMS MM cabinets back in the 90’s so they are very familiar with building these cabinets.

Q: For the MMR LE’s how to Game #”s work?

A: For the MMR LE, there is a game # (from 1 to 1000) as well as a plaque indicating as such. The game # does not correlate to when the game was made, but it is a unique game # that can be chosen by the customer for an additional fee or will be designated close to build time and assigned to that customer. Game #’s can be requested for usually an additional fee, and if available will be assigned to that customer once confirmed.

Q: WIll the cabinet have decals or silkscreening?

A: The cabinets will have decals applied from the factory. These decals will be updated for MMR as we have scanned at high res a very nice MM cabinet (actually cut apart the game!), and that artwork is the basis for the MMR artwor, to make it as exact as possible to the original. Also cabinet decals enable easy replacement if needed over time due to wear and tear.

Q: Are all playfields, wireforms, plastics, etc, interchangeable between the original and the remake?

A: Most of the parts other than the electronics related parts are the same original WMS MM parts – so this would be the ‘above’ playfield parts, as well as the mechanical assemblies under the playfield. The playfield itself is the same playfield with the exception that there may be some different holes for mounting the electronics boards under the playfield, LEDs, etc.